The annual and hourly salary statistics of customer service representatives in Northeastern Pennsylvania nonmetropolitan area, Pennsylvania are shown in Table 1 and Table 2, respectively. The wage statistics of customer service representatives in Northeastern Pennsylvania nonmetropolitan area is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2017 and published in April 2018 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $18,870 |
| 25th Percentile Wage | $22,520 |
| 50th Percentile Wage | $28,460 |
| 75th Percentile Wage | $36,550 |
| 90th Percentile Wage | $46,620 |
Table 1 shows the average annual salary for customer service representatives in Northeastern Pennsylvania nonmetropolitan area, Pennsylvania in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $46,620. The median (50th percentile) annual salary is $28,460. The average annual salary for the bottom 10 percent earners is $18,870.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2017.
| Year | Median Salary | Yearly Growth | 5-Year Growth |
|---|---|---|---|
| 2017 | $28,460 | -4.22% | 0.77% |
| 2016 | $29,660 | 3.20% | - |
| 2015 | $28,710 | -4.11% | - |
| 2014 | $29,890 | 0.20% | - |
| 2013 | $29,830 | 5.33% | - |
| 2012 | $28,240 | - | - |
From Table 3 we note that the median annual salary of $28,460 in Northeastern Pennsylvania nonmetropolitan area is in the middle of salary range for customer service representatives in state of Pennsylvania. In comparison, the annual salary of customer service representatives in Northeastern Pennsylvania nonmetropolitan area is 23.5 percent (23.5%) lower than that in the highest paying Newark-Union and 10.8 percent (10.8%) higher than that in the lowest paying Johnstown.
| Cities/Areas | Median Annual Salary |
|---|---|
| Newark-Union | |
| Philadelphia | |
| Philadelphia-Camden-Wilmington | |
| York-Hanover | |
| Reading | |
| Lancaster | |
| Harrisburg-Carlisle | |
| Pittsburgh | |
| Far Western Pennsylvania nonmetropolitan area | |
| Allentown-Bethlehem-Easton | |
| Scranton--Wilkes-Barre | |
| Lebanon | |
| Youngstown-Warren-Boardman | |
| Williamsport | |
| Erie | |
| Northeastern Pennsylvania nonmetropolitan area | |
| Altoona | |
| East Central Pennsylvania nonmetropolitan area | |
| West Central Pennsylvania nonmetropolitan area | |
| State College | |
| Johnstown |
