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Customer Service Representative Salary Information

The salary statistics of customer service representatives are shown in Table 1. In the next few tables we compare the average salaries of customer service representatives within different industry sectors and in the 50 states of the United States. The customer service representatives annual salary statistics are from the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2017 and published in April 2018 [1].

Table 1. Customer Service Representative Salary in the United States

Percentile BracketAverage Annual Salary
10th Percentile Wage
$21,370
25th Percentile Wage
$25,980
50th Percentile Wage
$32,890
75th Percentile Wage
$42,040
90th Percentile Wage
$54,330

Table 1 shows the average annual salary for customer service representatives. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $54,330. The median annual salary (50th percentile) is $32,890. The average annual salary for the bottom 10 percent is $21,370. Take note that in the United States, the annual salary of the 90th percentile (the top 10 percent of the highest paid) is almost 154% higher than that of the bottom 10 percent.

Salary Trend (2012 to 2017)

The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2017.

YearMedian SalaryYearly Growth5-Year Growth
2017
$32,890
1.79% 7.02%
2016
$32,300
1.80% -
2015
$31,720
1.64% -
2014
$31,200
1.06% -
2013
$30,870
0.94% -
2012
$30,580
- -

Table 2. Customer Service Representative Salary by Industry Sector

The average salaries of customer service representatives in 20 major industry sectors are shown in Table 2. We note that the salaries vary considerably within different industry sectors. The highest paying industry sector for customer service representatives occupations is the utilities sector with an annual salary $46,230. The lowest paying sector is the arts, entertainment, and recreation sector (annual salary $24,900).

Industry Sector Median Annual Salary
Utilities
$46,230
Mining
$39,550
Manufacturing
$38,530
Wholesale Trade
$37,560
Information
$36,630
Management of Companies and Enterprises
$36,430
Professional, Scientific, and Technical Services
$36,010
Finance and Insurance
$35,830
Federal, State, and Local Government
$35,520
Educational Services
$34,940
Agriculture, Forestry, Fishing and Hunting
$34,940
Transportation and Warehousing
$34,880
Construction
$34,280
Health Care and Social Assistance
$33,940
Real Estate and Rental and Leasing
$31,570
Other Services (except Federal, State, and Local Government)
$30,180
Administrative and Support and Waste Management and Remediation Services
$29,200
Accommodation and Food Services
$28,010
Retail Trade
$25,730
Arts, Entertainment, and Recreation
$24,900

Table 3. Median Annual Wage of Customer Service Representatives by States

From the above tables we note that not only customer service representatives salaries vary considerably based on one's education and experience, and the industry sectors, they also change considerably from state to state. In the following table we compare the median salary of customer service representatives in all 50 states of the United States. We note that the median annual salaries range from $19,730 to $43,180. The highest paying state for customer service representatives is District of Columbia with a median annual salary of $43,180. The lowest paying state is Puerto Rico with a median annual salary of $19,730. For more salary information of customer service representatives profession in a specific state, use the links in the table.

State Name Median Annual Salary
District of Columbia
$43,180
Massachusetts
$39,770
Connecticut
$37,910
California
$37,260
Minnesota
$37,250
Alaska
$37,180
New Jersey
$37,040
Washington
$36,940
New York
$36,800
Rhode Island
$36,650
New Hampshire
$35,860
Vermont
$35,850
Hawaii
$35,790
Wisconsin
$35,060
Maryland
$34,490
Delaware
$34,480
Iowa
$34,280
Colorado
$34,280
Oregon
$34,270
Illinois
$34,140
Pennsylvania
$34,000
North Dakota
$33,040
Indiana
$32,810
Maine
$32,760
Virgin Islands
$32,560
Virginia
$32,550
Michigan
$32,330
Missouri
$32,310
Ohio
$32,240
Kansas
$32,180
Wyoming
$31,970
Nebraska
$31,900
Georgia
$31,710
Nevada
$31,630
Texas
$31,320
Arizona
$31,280
Montana
$31,230
North Carolina
$31,180
Tennessee
$30,720
Alabama
$30,560
Utah
$30,060
Florida
$29,840
Idaho
$29,730
Oklahoma
$29,730
Arkansas
$29,450
Kentucky
$29,300
South Carolina
$29,280
Louisiana
$29,220
New Mexico
$28,970
South Dakota
$28,860
West Virginia
$26,610
Mississippi
$25,500
Guam
$22,640
Puerto Rico
$19,730



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💰 Highest paying industries for customer service representatives.