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Customer Service Representative Salary Information

The salary statistics of customer service representatives are shown in Table 1. In the next few tables we compare the average salaries of customer service representatives within different industry sectors and in the 50 states of the United States. The customer service representatives annual salary statistics are from the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2016 and published in April 2017 [1].

Table 1. Customer Service Representative Salary in the United States

Percentile BracketAverage Annual Salary
10th Percentile Wage
$20,810
25th Percentile Wage
$25,520
50th Percentile Wage
$32,300
75th Percentile Wage
$41,430
90th Percentile Wage
$53,730

Table 1 shows the average annual salary for customer service representatives. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $53,730. The median annual salary (50th percentile) is $32,300. The average annual salary for the bottom 10 percent is $20,810. We note that in the United States, the annual salary of the 90th percentile (the top 10 percent of the highest paid) is almost 158% higher than that of the bottom 10 percent.

Salary Trend (2012 to 2016)

The following table and chart show the trend of the median salary of customer service representatives from 2012 to 2016.

YearMedian SalaryYearly Growth4-Year Growth
201632,3001.80%5.33%
201531,7201.64%-
201431,2001.06%-
201330,8700.94%-
201230,580--

Table 2. Customer Service Representative Salary by Industry Sector

The average salaries of customer service representatives in 20 major industry sectors are shown in Table 2. We note that the salaries vary considerably within different industry sectors. The highest paying industry sector for customer service representatives occupations is the utilities sector with an annual salary $44,950. The lowest paying sector is the arts, entertainment, and recreation sector (annual salary $24,830).

Industry Sector Median Annual Salary
Utilities
$44,950
Mining
$41,530
Manufacturing
$38,400
Wholesale Trade
$37,210
Agriculture, Forestry, Fishing and Hunting
$37,110
Professional, Scientific, and Technical Services
$36,040
Information
$35,840
Management of Companies and Enterprises
$35,660
Finance and Insurance
$35,110
Federal, State, and Local Government
$35,000
Educational Services
$34,580
Transportation and Warehousing
$34,450
Construction
$34,060
Health Care and Social Assistance
$33,660
Real Estate and Rental and Leasing
$31,060
Other Services (except Federal, State, and Local Government)
$29,700
Administrative and Support and Waste Management and Remediation Services
$28,610
Accommodation and Food Services
$27,190
Retail Trade
$25,230
Arts, Entertainment, and Recreation
$24,830

Table 3. Median Annual Wage of Customer Service Representatives by States

From the above tables we note that not only customer service representatives salaries vary considerably based on one's education and experience, and the industry sectors, they also change considerably from state to state. In the following table we compare the median salary of customer service representatives in all 50 states of the United States. We note that the median annual salaries range from $20,350 to $43,300. The highest paying state for customer service representatives is District of Columbia with a median annual salary of $43,300. The lowest paying state is Puerto Rico with a median annual salary of $20,350. For more salary information of customer service representatives profession in a specific state, use the links in the table.

State Name Median Annual Salary
District of Columbia
$43,300
Massachusetts
$39,230
Connecticut
$38,670
New Jersey
$37,300
California
$37,110
Minnesota
$36,740
Washington
$36,300
New York
$36,120
Rhode Island
$35,950
Hawaii
$35,100
Alaska
$35,070
New Hampshire
$34,900
Wisconsin
$34,610
Maryland
$34,060
Delaware
$33,830
Vermont
$33,780
Illinois
$33,430
Colorado
$33,250
Pennsylvania
$33,150
Oregon
$32,910
Iowa
$32,460
Indiana
$32,450
Maine
$32,330
Kansas
$32,230
Virginia
$32,140
Michigan
$31,870
Missouri
$31,830
North Dakota
$31,710
Virgin Islands
$31,530
Georgia
$31,330
Nevada
$31,240
North Carolina
$31,200
Ohio
$31,070
Texas
$30,760
Wyoming
$30,610
Nebraska
$30,440
Arizona
$30,430
Alabama
$30,150
Montana
$30,010
Kentucky
$29,980
Oklahoma
$29,830
Tennessee
$29,570
New Mexico
$29,430
Florida
$29,240
Utah
$29,220
Arkansas
$29,140
South Dakota
$28,830
South Carolina
$28,660
Idaho
$28,520
Louisiana
$28,400
West Virginia
$26,070
Mississippi
$25,290
Guam
$20,470
Puerto Rico
$20,350


Related:

Highest paying states for customer service representatives

Highest paying cities for customer service representatives

Highest paying industries for customer service representatives.