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Switchboard Operator, Including Answering Service Salary Information

The salary statistics of switchboard operators, including answering service are shown in Table 1. In the next few tables we compare the average salaries of switchboard operators, including answering service within different industry sectors and in the 50 states of the United States. The switchboard operators, including answering service annual salary statistics are from the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2016 and published in April 2017 [1].

Table 1. Switchboard Operator, Including Answering Service Salary in the United States

Percentile BracketAverage Annual Salary
10th Percentile Wage
$19,960
25th Percentile Wage
$22,970
50th Percentile Wage
$28,030
75th Percentile Wage
$34,530
90th Percentile Wage
$42,090

Table 1 shows the average annual salary for switchboard operators, including answering service. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) switchboard operators, including answering service is $42,090. The median annual salary (50th percentile) is $28,030. The average annual salary for the bottom 10 percent is $19,960. Notice that in the United States, the annual salary of the 90th percentile (the top 10 percent of the highest paid) is almost 110% higher than that of the bottom 10 percent.

Salary Trend (2012 to 2016)

The following table and chart show the trend of the median salary of switchboard operators, including answering service from 2012 to 2016.

YearMedian SalaryYearly Growth4-Year Growth
201628,0302.10%9.49%
201527,4403.24%-
201426,5502.45%-
201325,9002.05%-
201225,370--

Table 2. Switchboard Operator, Including Answering Service Salary by Industry Sector

The average salaries of switchboard operators, including answering service in 18 major industry sectors are shown in Table 2. We note that the salaries vary considerably within different industry sectors. The highest paying industry sector for switchboard operators, including answering service occupations is the utilities sector with an annual salary $40,060. The lowest paying sector is the retail trade sector (annual salary $24,750).

Industry Sector Median Annual Salary
Utilities
$40,060
Federal, State, and Local Government
$35,320
Professional, Scientific, and Technical Services
$31,280
Educational Services
$30,180
Construction
$30,080
Wholesale Trade
$29,790
Finance and Insurance
$29,780
Management of Companies and Enterprises
$29,440
Accommodation and Food Services
$29,340
Transportation and Warehousing
$29,100
Manufacturing
$28,920
Other Services (except Federal, State, and Local Government)
$28,790
Health Care and Social Assistance
$28,740
Information
$26,990
Arts, Entertainment, and Recreation
$26,850
Real Estate and Rental and Leasing
$26,210
Administrative and Support and Waste Management and Remediation Services
$25,580
Retail Trade
$24,750

Table 3. Median Annual Wage of Switchboard Operators, Including Answering Service by States

From the above tables we note that not only switchboard operators, including answering service salaries vary considerably based on one's education and experience, and the industry sectors, they also change considerably from state to state. In the following table we compare the median salary of switchboard operators, including answering service in all 50 states of the United States. We note that the median annual salaries range from $18,670 to $40,050. The highest paying state for switchboard operators, including answering service is Hawaii with a median annual salary of $40,050. The lowest paying state is Puerto Rico with a median annual salary of $18,670. For more salary information of switchboard operators, including answering service profession in a specific state, use the links in the table.

State Name Median Annual Salary
Hawaii
$40,050
District of Columbia
$38,930
Washington
$33,910
Alaska
$33,080
New York
$32,820
Minnesota
$32,360
Oregon
$31,870
Nevada
$31,840
Massachusetts
$31,680
California
$30,250
Illinois
$29,870
North Dakota
$29,810
Wisconsin
$29,690
New Hampshire
$29,530
New Jersey
$29,430
Colorado
$29,160
Maryland
$28,970
Rhode Island
$28,810
Michigan
$28,320
Iowa
$27,880
Pennsylvania
$27,860
Ohio
$27,780
Virgin Islands
$27,730
Vermont
$27,640
Maine
$27,610
Wyoming
$27,530
Nebraska
$27,510
Tennessee
$27,330
South Dakota
$27,190
Arizona
$27,110
Kansas
$27,090
Missouri
$27,020
North Carolina
$26,890
Idaho
$26,880
Indiana
$26,790
Georgia
$26,690
New Mexico
$26,340
South Carolina
$26,280
Virginia
$26,230
Texas
$25,900
Utah
$25,520
Arkansas
$25,450
Louisiana
$25,290
Florida
$25,260
Montana
$24,790
Alabama
$24,580
Oklahoma
$24,540
Delaware
$24,120
Mississippi
$23,490
Kentucky
$22,930
West Virginia
$22,510
Guam
$21,300
Puerto Rico
$18,670



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