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Switchboard Operator, Including Answering Service Salary Information

The salary statistics of switchboard operators, including answering service are shown in Table 1. In the next few tables we compare the average salaries of switchboard operators, including answering service within different industry sectors and in the 50 states of the United States. The switchboard operators, including answering service annual salary statistics are from the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2017 and published in April 2018 [1].

Table 1. Switchboard Operator, Including Answering Service Salary in the United States

Percentile BracketAverage Annual Salary
10th Percentile Wage
$20,610
25th Percentile Wage
$23,740
50th Percentile Wage
$28,700
75th Percentile Wage
$35,390
90th Percentile Wage
$43,500

Table 1 shows the average annual salary for switchboard operators, including answering service. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) switchboard operators, including answering service is $43,500. The median annual salary (50th percentile) is $28,700. The average annual salary for the bottom 10 percent is $20,610. Notice that in the United States, the annual salary of the 90th percentile (the top 10 percent of the highest paid) is almost 111% higher than that of the bottom 10 percent.

Salary Trend (2012 to 2017)

The table and chart below show the trend of the median salary of switchboard operators, including answering service from 2012 to 2017.

YearMedian SalaryYearly Growth5-Year Growth
2017
$28,700
2.33% 11.60%
2016
$28,030
2.10% -
2015
$27,440
3.24% -
2014
$26,550
2.45% -
2013
$25,900
2.05% -
2012
$25,370
- -

Table 2. Switchboard Operator, Including Answering Service Salary by Industry Sector

The average salaries of switchboard operators, including answering service in 18 major industry sectors are shown in Table 2. We note that the salaries vary considerably within different industry sectors. The highest paying industry sector for switchboard operators, including answering service occupations is the federal, state, and local government sector with an annual salary $36,560. The lowest paying sector is the retail trade sector (annual salary $24,780).

Industry Sector Median Annual Salary
Federal, State, and Local Government
$36,560
Utilities
$34,410
Educational Services
$30,840
Professional, Scientific, and Technical Services
$30,640
Finance and Insurance
$30,630
Management of Companies and Enterprises
$30,410
Manufacturing
$30,290
Wholesale Trade
$30,190
Accommodation and Food Services
$30,040
Construction
$29,450
Real Estate and Rental and Leasing
$29,420
Health Care and Social Assistance
$29,290
Transportation and Warehousing
$29,220
Arts, Entertainment, and Recreation
$27,890
Other Services (except Federal, State, and Local Government)
$27,810
Information
$27,640
Administrative and Support and Waste Management and Remediation Services
$26,990
Retail Trade
$24,780

Table 3. Median Annual Wage of Switchboard Operators, Including Answering Service by States

From the above tables we note that not only switchboard operators, including answering service salaries vary considerably based on one's education and experience, and the industry sectors, they also change considerably from state to state. In the following table we compare the median salary of switchboard operators, including answering service in all 50 states of the United States. We note that the median annual salaries range from $18,680 to $42,140. The highest paying state for switchboard operators, including answering service is Hawaii with a median annual salary of $42,140. The lowest paying state is Puerto Rico with a median annual salary of $18,680. For more salary information of switchboard operators, including answering service profession in a specific state, use the links in the table.

State Name Median Annual Salary
Hawaii
$42,140
District of Columbia
$40,320
Connecticut
$37,230
Washington
$34,140
Oregon
$33,470
New York
$33,100
Massachusetts
$32,570
Minnesota
$32,130
Nevada
$31,580
California
$30,920
North Dakota
$30,620
New Jersey
$30,610
Illinois
$30,520
Alaska
$29,850
Colorado
$29,850
New Hampshire
$29,670
Maryland
$29,340
Rhode Island
$29,270
Michigan
$29,080
Wisconsin
$28,990
Vermont
$28,880
Missouri
$28,580
Maine
$28,480
Virgin Islands
$28,440
South Dakota
$28,350
Nebraska
$28,160
Wyoming
$28,120
Pennsylvania
$28,060
Idaho
$27,940
Tennessee
$27,940
Georgia
$27,910
Indiana
$27,790
Virginia
$27,780
Arizona
$27,740
Ohio
$27,160
North Carolina
$26,990
Kansas
$26,930
New Mexico
$26,660
South Carolina
$26,520
Texas
$26,510
Delaware
$26,320
Louisiana
$26,200
Florida
$26,110
Oklahoma
$26,040
Iowa
$25,920
Arkansas
$24,820
Mississippi
$24,730
West Virginia
$24,580
Montana
$24,380
Utah
$24,350
Alabama
$24,120
Kentucky
$23,270
Guam
$22,880
Puerto Rico
$18,680



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