The annual salary statistics of customer service representatives in Baltimore-Towson, Maryland is shown in Table 1. The wage information of customer service representatives in Baltimore-Towson is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $29,030 |
| 25th Percentile Wage | $32,650 |
| 50th Percentile Wage | $39,110 |
| 75th Percentile Wage | $48,330 |
| 90th Percentile Wage | $61,150 |
Table 1 shows the average annual salary for customer service representatives in Baltimore-Towson, Maryland in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $61,150. The median (50th percentile) annual salary is $39,110. The average annual salary for the bottom 10 percent earners is $29,030.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $39,110 | 4.50% | 14.52% |
| 2021 | $37,350 | -1.90% | - |
| 2020 | $38,060 | 2.52% | - |
| 2019 | $37,100 | 2.53% | - |
| 2018 | $36,160 | 1.33% | - |
| 2017 | $35,680 | 0.92% | - |
| 2016 | $35,350 | 0.17% | - |
| 2015 | $35,290 | 2.07% | - |
| 2014 | $34,560 | 2.84% | - |
| 2013 | $33,580 | 0.45% | - |
| 2012 | $33,430 | - | - |
From Table 3 we note that with a median annual salary of $39,110, Baltimore-Towson is the highest paying city for customer service representatives in state of Maryland, followed by Maryland nonmetropolitan area (median annual salary $37,480). In comparison, the median annual salary of customer service representatives in Baltimore-Towson is 4.2 percent (4.2%) higher than that in Maryland nonmetropolitan area.
| Cities/Areas | Median Annual Salary |
|---|---|
| Baltimore-Towson | |
| Maryland nonmetropolitan area | |
| California-Lexington Park | |
| Salisbury | |
| Bethesda-Rockville-Frederick | |
| St Marys County | |
| Upper Eastern Shore nonmetropolitan area | |
| Garrett County |