The annual salary statistics of customer service representatives in Cumberland, West Virginia is shown in Table 1. The wage statistics of customer service representatives in Cumberland is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $26,250 |
| 25th Percentile Wage | $30,790 |
| 50th Percentile Wage | $36,410 |
| 75th Percentile Wage | $41,200 |
| 90th Percentile Wage | $60,340 |
Table 1 shows the average annual salary for customer service representatives in Cumberland, West Virginia in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $60,340. The median (50th percentile) annual salary is $36,410. The average annual salary for the bottom 10 percent earners is $26,250.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $36,410 | 17.69% | 44.49% |
| 2021 | $29,970 | -4.10% | - |
| 2020 | $31,200 | 17.88% | - |
| 2019 | $25,620 | 4.02% | - |
| 2018 | $24,590 | 4.11% | - |
| 2017 | $23,580 | 0.93% | - |
| 2016 | $23,360 | 3.60% | - |
| 2015 | $22,520 | 0.13% | - |
| 2014 | $22,490 | 3.07% | - |
| 2013 | $21,800 | 7.29% | - |
| 2012 | $20,210 | - | - |
From Table 3 we note that the median annual salary of $36,410 in Cumberland is in the middle of salary range for customer service representatives in state of West Virginia. In comparison, the annual salary of customer service representatives in Cumberland is 2.5 percent (2.5%) lower than that in the highest paying Huntington-Ashland and 40.2 percent (40.2%) higher than that in the lowest paying Steubenville-Weirton.