The annual salary statistics of customer service representatives in Waterloo-Cedar Falls, Iowa is shown in Table 1. The wage data of customer service representatives in Waterloo-Cedar Falls is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $26,710 |
| 25th Percentile Wage | $30,630 |
| 50th Percentile Wage | $36,610 |
| 75th Percentile Wage | $45,820 |
| 90th Percentile Wage | $61,280 |
Table 1 shows the average annual salary for customer service representatives in Waterloo-Cedar Falls, Iowa in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $61,280. The median (50th percentile) annual salary is $36,610. The average annual salary for the bottom 10 percent earners is $26,710.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $36,610 | -1.75% | 35.95% |
| 2021 | $37,250 | 4.83% | - |
| 2020 | $35,450 | 4.06% | - |
| 2019 | $34,010 | 1.68% | - |
| 2018 | $33,440 | 5.14% | - |
| 2017 | $31,720 | 1.64% | - |
| 2016 | $31,200 | 1.38% | - |
| 2015 | $30,770 | 2.99% | - |
| 2014 | $29,850 | 6.30% | - |
| 2013 | $27,970 | 16.16% | - |
| 2012 | $23,450 | - | - |
From Table 3 we note that the median annual salary of $36,610 in Waterloo-Cedar Falls is in the middle of salary range for customer service representatives in state of Iowa. In comparison, the annual salary of customer service representatives in Waterloo-Cedar Falls is 15.5 percent (15.5%) lower than that in the highest paying Des Moines-West Des Moines and 6.3 percent (6.3%) higher than that in the lowest paying Iowa City.
| Cities/Areas | Median Annual Salary |
|---|---|
| Des Moines-West Des Moines | |
| Dubuque | |
| Cedar Rapids | |
| Davenport-Moline-Rock Island | |
| Northeast Iowa nonmetropolitan area | |
| Waterloo-Cedar Falls | |
| Southwest Iowa nonmetropolitan area | |
| Northwest Iowa nonmetropolitan area | |
| Southeast Iowa nonmetropolitan area | |
| Ames | |
| Iowa City |