The salary statistics of customer service representatives in the industry sector of utilities are shown in Table 1. In Table 2 we compare customer service representative salaries in different industries within the utilities sector.
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $28,130 |
| 25th Percentile Wage | $36,120 |
| 50th Percentile Wage | $47,220 |
| 75th Percentile Wage | $62,610 |
| 90th Percentile Wage | $80,690 |
Table 1 shows the average annual salary for customer service representatives in the industry sector of utilities. The salaries are shown in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $80,690. The median annual salary (50th percentile) is $47,220. The average annual salary for the bottom 10 percent paid customer service representatives is $28,130.
The table and chart below show the trend of the median salary of customer service representatives in the industry sector of utilities from 2012 to 2018.
| Year | Median Salary | Yearly Growth | 6-Year Growth |
|---|---|---|---|
| 2018 | $47,220 | 2.10% | 17.30% |
| 2017 | $46,230 | 2.77% | - |
| 2016 | $44,950 | 3.45% | - |
| 2015 | $43,400 | 3.11% | - |
| 2014 | $42,050 | 3.42% | - |
| 2013 | $40,610 | 3.84% | - |
| 2012 | $39,050 | - | - |
Data source: The national compensation survey conducted by the U.S. Bureau of Labor Statistics (BLS) in 2018 and published in April 2019 [1].