The salary statistics of customer service representatives in the industry sector of retail trade are shown in Table 1. In Table 2 we compare customer service representative salaries in different industries within the retail trade sector.
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $19,920 |
| 25th Percentile Wage | $22,660 |
| 50th Percentile Wage | $26,900 |
| 75th Percentile Wage | $33,330 |
| 90th Percentile Wage | $42,550 |
Table 1 shows the average annual salary for customer service representatives in the industry sector of retail trade. The salaries are shown in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $42,550. The median annual salary (50th percentile) is $26,900. The average annual salary for the bottom 10 percent paid customer service representatives is $19,920.
The table and chart below show the trend of the median salary of customer service representatives in the industry sector of retail trade from 2012 to 2018.
| Year | Median Salary | Yearly Growth | 6-Year Growth |
|---|---|---|---|
| 2018 | $26,900 | 4.35% | 10.45% |
| 2017 | $25,730 | 1.94% | - |
| 2016 | $25,230 | 0.79% | - |
| 2015 | $25,030 | 1.76% | - |
| 2014 | $24,590 | 1.26% | - |
| 2013 | $24,280 | 0.78% | - |
| 2012 | $24,090 | - | - |
The average salaries of customer service representatives in six industries in the retail trade sector are shown below. We note that within this industry sector, the salaries vary among different industries. The highest paying industry for customer service representative occupations is the office supplies, stationery, and gift stores industry with an annual salary $31,390. The lowest paying industry is the specialty food stores industry (annual salary $21,740). For detailed customer service representative salary information in a particular industry, use the links provided below.
| Industry Name | Median Annual Salary |
|---|---|
| Office Supplies, Stationery, and Gift Stores | |
| Other General Merchandise Stores | |
| Used Merchandise Stores | |
| Department Stores | |
| Grocery Stores | |
| Specialty Food Stores | |
Data source: The national compensation survey conducted by the U.S. Bureau of Labor Statistics (BLS) in 2018 and published in April 2019 [1].