The annual salary statistics of customer service representatives in Champaign-Urbana, Illinois is shown in Table 1. The wage information of customer service representatives in Champaign-Urbana is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $27,210 |
| 25th Percentile Wage | $30,130 |
| 50th Percentile Wage | $37,370 |
| 75th Percentile Wage | $44,680 |
| 90th Percentile Wage | $52,060 |
Table 1 shows the average annual salary for customer service representatives in Champaign-Urbana, Illinois in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $52,060. The median (50th percentile) annual salary is $37,370. The average annual salary for the bottom 10 percent earners is $27,210.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $37,370 | 5.91% | 21.41% |
| 2021 | $35,160 | 4.92% | - |
| 2020 | $33,430 | 2.21% | - |
| 2019 | $32,690 | 5.66% | - |
| 2018 | $30,840 | 5.22% | - |
| 2017 | $29,230 | 3.46% | - |
| 2016 | $28,220 | -5.46% | - |
| 2015 | $29,760 | -3.36% | - |
| 2014 | $30,760 | -0.75% | - |
| 2013 | $30,990 | 5.23% | - |
| 2012 | $29,370 | - | - |
From Table 3 we note that the median annual salary of $37,370 in Champaign-Urbana is in the middle of salary range for customer service representatives in state of Illinois. In comparison, the annual salary of customer service representatives in Champaign-Urbana is 6.3 percent (6.3%) lower than that in the highest paying Chicago-Joliet-Naperville (IL-IN-WI Area) and 21.2 percent (21.2%) higher than that in the lowest paying Bloomington-Normal.