The annual salary statistics of customer service representatives in Albany-Schenectady-Troy, New York is shown in Table 1. The wage data of customer service representatives in Albany-Schenectady-Troy is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $31,270 |
| 25th Percentile Wage | $36,610 |
| 50th Percentile Wage | $39,520 |
| 75th Percentile Wage | $48,150 |
| 90th Percentile Wage | $59,550 |
Table 1 shows the average annual salary for customer service representatives in Albany-Schenectady-Troy, New York in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $59,550. The median (50th percentile) annual salary is $39,520. The average annual salary for the bottom 10 percent earners is $31,270.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $39,520 | 4.43% | 18.24% |
| 2021 | $37,770 | -2.65% | - |
| 2020 | $38,770 | 4.36% | - |
| 2019 | $37,080 | 1.40% | - |
| 2018 | $36,560 | 4.87% | - |
| 2017 | $34,780 | 2.76% | - |
| 2016 | $33,820 | 4.58% | - |
| 2015 | $32,270 | 3.16% | - |
| 2014 | $31,250 | -0.93% | - |
| 2013 | $31,540 | -2.44% | - |
| 2012 | $32,310 | - | - |
From Table 3 we note that the median annual salary of $39,520 in Albany-Schenectady-Troy is in the middle of salary range for customer service representatives in state of New York. In comparison, the annual salary of customer service representatives in Albany-Schenectady-Troy is 18.9 percent (18.9%) lower than that in the highest paying Ithaca and 23.9 percent (23.9%) higher than that in the lowest paying Poughkeepsie-Newburgh-Middletown.