The annual salary statistics of customer service representatives in Utica-Rome, New York is shown in Table 1. The wage data of customer service representatives in Utica-Rome is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $29,260 |
| 25th Percentile Wage | $31,880 |
| 50th Percentile Wage | $37,970 |
| 75th Percentile Wage | $45,660 |
| 90th Percentile Wage | $58,810 |
Table 1 shows the average annual salary for customer service representatives in Utica-Rome, New York in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $58,810. The median (50th percentile) annual salary is $37,970. The average annual salary for the bottom 10 percent earners is $29,260.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $37,970 | 2.05% | 23.99% |
| 2021 | $37,190 | 12.10% | - |
| 2020 | $32,690 | 7.01% | - |
| 2019 | $30,400 | 5.72% | - |
| 2018 | $28,660 | 2.48% | - |
| 2017 | $27,950 | 3.26% | - |
| 2016 | $27,040 | -10.87% | - |
| 2015 | $29,980 | 5.40% | - |
| 2014 | $28,360 | -2.40% | - |
| 2013 | $29,040 | 0.62% | - |
| 2012 | $28,860 | - | - |
From Table 3 we note that the median annual salary of $37,970 in Utica-Rome is in the middle of salary range for customer service representatives in state of New York. In comparison, the annual salary of customer service representatives in Utica-Rome is 22.1 percent (22.1%) lower than that in the highest paying Ithaca and 20.8 percent (20.8%) higher than that in the lowest paying Poughkeepsie-Newburgh-Middletown.