The annual salary statistics of customer service representatives in Buffalo-Niagara Falls, New York is shown in Table 1. The wage statistics of customer service representatives in Buffalo-Niagara Falls is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $29,780 |
| 25th Percentile Wage | $33,490 |
| 50th Percentile Wage | $39,260 |
| 75th Percentile Wage | $47,800 |
| 90th Percentile Wage | $60,080 |
Table 1 shows the average annual salary for customer service representatives in Buffalo-Niagara Falls, New York in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $60,080. The median (50th percentile) annual salary is $39,260. The average annual salary for the bottom 10 percent earners is $29,780.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $39,260 | 3.97% | 21.14% |
| 2021 | $37,700 | -1.62% | - |
| 2020 | $38,310 | 3.52% | - |
| 2019 | $36,960 | 4.71% | - |
| 2018 | $35,220 | 2.30% | - |
| 2017 | $34,410 | 2.73% | - |
| 2016 | $33,470 | -0.39% | - |
| 2015 | $33,600 | 1.31% | - |
| 2014 | $33,160 | 2.68% | - |
| 2013 | $32,270 | 4.06% | - |
| 2012 | $30,960 | - | - |
From Table 3 we note that the median annual salary of $39,260 in Buffalo-Niagara Falls is in the middle of salary range for customer service representatives in state of New York. In comparison, the annual salary of customer service representatives in Buffalo-Niagara Falls is 19.5 percent (19.5%) lower than that in the highest paying Ithaca and 23.4 percent (23.4%) higher than that in the lowest paying Poughkeepsie-Newburgh-Middletown.