The average annual salaries for customer service representatives in the state of Puerto Rico are shown in Table 1. The comparison of the salary statistics of customer service representatives among Puerto Rico metropolitan areas is shown in Table 2. The salary statistics are based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile bracket | Average annual salary |
|---|---|
| 10th Percentile Wage | $17,680 |
| 25th Percentile Wage | $18,530 |
| 50th Percentile Wage | $22,060 |
| 75th Percentile Wage | $27,250 |
| 90th Percentile Wage | $30,450 |
Table 1 shows the average annual salary for customer service representatives in Puerto Rico in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $30,450. The median (50th percentile) annual salary is $22,060. The average annual salary for the bottom 10 percent is $17,680.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $22,060 | 16.14% | 11.38% |
| 2021 | $18,500 | -9.62% | - |
| 2020 | $20,280 | 0.64% | - |
| 2019 | $20,150 | 0.69% | - |
| 2018 | $20,010 | 1.40% | - |
| 2017 | $19,730 | -3.14% | - |
| 2016 | $20,350 | 3.88% | - |
| 2015 | $19,560 | 0.20% | - |
| 2014 | $19,520 | 0.51% | - |
| 2013 | $19,420 | -0.67% | - |
| 2012 | $19,550 | - | - |
Table 3 shows the median annual salary of customer service representatives in some Puerto Rico cities and metropolitan areas. We note that the median annual salary of customer service representatives in state of Puerto Rico ranges from $18,010 to $22,790. The highest paying area for customer service representatives in Puerto Rico is Arecibo with a median annual salary of $22,790. The second highest paying city/area in Puerto Rico State is San Juan-Caguas-Guaynabo (mean annual salary $22,290). The lowest paying area is Yauco with a median annual salary of $18,010.