Customer Service Representative Salary in the Industry of Utilities

The salary statistics and trend of customer service representatives in the industry of utilities are shown in the following tables and chart. In Table 3 we compare customer service representative salaries in different industries within the utilities sector.

Table 1. Average Annual Salary

Percentile BracketAverage Annual Salary
10th Percentile Wage
$27,260
25th Percentile Wage
$35,100
50th Percentile Wage
$46,230
75th Percentile Wage
$61,200
90th Percentile Wage
$78,120

Table 1 shows the average annual salaries for customer service representatives in the industry of utilities. The salaries are shown in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $78,120. The median annual salary (50th percentile) is $46,230. The average annual salary for the bottom 10 percent customer service representatives is $27,260.

Salary Trend (2012 to 2017)

The table and chart below show the trend of the median salary of customer service representatives in the industry of Utilities from 2012 to 2017.

YearMedian SalaryYearly Growth5-Year Growth
2017
$46,230
2.77% 15.53%
2016
$44,950
3.45% -
2015
$43,400
3.11% -
2014
$42,050
3.42% -
2013
$40,610
3.84% -
2012
$39,050
- -

Table 3. Compare Customer Service Representative Salary in Different Industries within the Utilities Sector

The average salaries of customer service representatives in seven industries within the utilities sector are shown in Table 3. For salary information of customer service representatives in a specific industry, use the links in the table.

Industry Median Annual Salary
Natural Gas Distribution
$54,300
Fossil Fuel Electric Power Generation
$48,020
Utilities
$46,230
Electric Power Generation, Transmission and Distribution
$44,930
Nuclear Electric Power Generation
$39,060
Hydroelectric Power Generation
$35,890
Water, Sewage and Other Systems
$35,460

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