The annual salary statistics of customer service representatives in Springfield, Massachusetts is shown in Table 1. The wage data of customer service representatives in Springfield is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $30,450 |
| 25th Percentile Wage | $33,550 |
| 50th Percentile Wage | $40,310 |
| 75th Percentile Wage | $49,020 |
| 90th Percentile Wage | $61,180 |
Table 1 shows the average annual salary for customer service representatives in Springfield, Massachusetts in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $61,180. The median (50th percentile) annual salary is $40,310. The average annual salary for the bottom 10 percent earners is $30,450.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $40,310 | 6.43% | 19.75% |
| 2021 | $37,720 | -1.83% | - |
| 2020 | $38,410 | -0.39% | - |
| 2019 | $38,560 | 5.71% | - |
| 2018 | $36,360 | 1.16% | - |
| 2017 | $35,940 | 4.54% | - |
| 2016 | $34,310 | 1.46% | - |
| 2015 | $33,810 | 5.59% | - |
| 2014 | $31,920 | -3.41% | - |
| 2013 | $33,010 | 2.00% | - |
| 2012 | $32,350 | - | - |
From Table 3 we note that the median annual salary of $40,310 in Springfield is in the middle of salary range for customer service representatives in state of Massachusetts. In comparison, the annual salary of customer service representatives in Springfield is 14.0 percent (14.0%) lower than that in the highest paying Boston-Cambridge-Quincy and 26.9 percent (26.9%) higher than that in the lowest paying North Central Massachusetts nonmetropolitan area.