The annual salary statistics of customer service representatives in Santa Cruz-Watsonville, California is shown in Table 1. The wage information of customer service representatives in Santa Cruz-Watsonville is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $33,260 |
| 25th Percentile Wage | $36,490 |
| 50th Percentile Wage | $45,220 |
| 75th Percentile Wage | $58,510 |
| 90th Percentile Wage | $65,610 |
Table 1 shows the average annual salary for customer service representatives in Santa Cruz-Watsonville, California in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $65,610. The median (50th percentile) annual salary is $45,220. The average annual salary for the bottom 10 percent earners is $33,260.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $45,220 | 9.66% | 21.12% |
| 2021 | $40,850 | -3.38% | - |
| 2020 | $42,230 | 5.73% | - |
| 2019 | $39,810 | -0.10% | - |
| 2018 | $39,850 | 1.25% | - |
| 2017 | $39,350 | -0.30% | - |
| 2016 | $39,470 | 0.68% | - |
| 2015 | $39,200 | 14.54% | - |
| 2014 | $33,500 | -3.58% | - |
| 2013 | $34,700 | -2.80% | - |
| 2012 | $35,670 | - | - |
From Table 3 we note that the median annual salary of $45,220 in Santa Cruz-Watsonville is in the middle of salary range for customer service representatives in state of California. In comparison, the annual salary of customer service representatives in Santa Cruz-Watsonville is 8.0 percent (8.0%) lower than that in the highest paying San Francisco-Oakland-Fremont and 34.6 percent (34.6%) higher than that in the lowest paying Mother Lode Region of California nonmetropolitan area.