The annual salary statistics of customer service representatives in Allentown-Bethlehem-Easton, Pennsylvania is shown in Table 1. The wage data of customer service representatives in Allentown-Bethlehem-Easton is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $27,040 |
| 25th Percentile Wage | $30,900 |
| 50th Percentile Wage | $37,150 |
| 75th Percentile Wage | $45,700 |
| 90th Percentile Wage | $56,940 |
Table 1 shows the average annual salary for customer service representatives in Allentown-Bethlehem-Easton, Pennsylvania in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $56,940. The median (50th percentile) annual salary is $37,150. The average annual salary for the bottom 10 percent earners is $27,040.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $37,150 | 1.72% | 19.08% |
| 2021 | $36,510 | 4.44% | - |
| 2020 | $34,890 | 1.55% | - |
| 2019 | $34,350 | 2.71% | - |
| 2018 | $33,420 | 4.61% | - |
| 2017 | $31,880 | 2.54% | - |
| 2016 | $31,070 | -1.16% | - |
| 2015 | $31,430 | -1.72% | - |
| 2014 | $31,970 | 2.69% | - |
| 2013 | $31,110 | 3.38% | - |
| 2012 | $30,060 | - | - |
From Table 3 we note that the median annual salary of $37,150 in Allentown-Bethlehem-Easton is in the middle of salary range for customer service representatives in state of Pennsylvania. In comparison, the annual salary of customer service representatives in Allentown-Bethlehem-Easton is 6.6 percent (6.6%) lower than that in the highest paying Philadelphia-Camden-Wilmington and 24.3 percent (24.3%) higher than that in the lowest paying East Central Pennsylvania nonmetropolitan area.