The annual salary statistics of customer service representatives in Scranton--Wilkes-Barre, Pennsylvania is shown in Table 1. The wage information of customer service representatives in Scranton--Wilkes-Barre is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $24,480 |
| 25th Percentile Wage | $29,340 |
| 50th Percentile Wage | $35,210 |
| 75th Percentile Wage | $44,200 |
| 90th Percentile Wage | $53,990 |
Table 1 shows the average annual salary for customer service representatives in Scranton--Wilkes-Barre, Pennsylvania in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $53,990. The median (50th percentile) annual salary is $35,210. The average annual salary for the bottom 10 percent earners is $24,480.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $35,210 | -2.50% | 18.38% |
| 2021 | $36,090 | 3.02% | - |
| 2020 | $35,000 | 4.29% | - |
| 2019 | $33,500 | 2.39% | - |
| 2018 | $32,700 | 3.33% | - |
| 2017 | $31,610 | 1.42% | - |
| 2016 | $31,160 | 6.19% | - |
| 2015 | $29,230 | 1.78% | - |
| 2014 | $28,710 | 0.73% | - |
| 2013 | $28,500 | -0.84% | - |
| 2012 | $28,740 | - | - |
From Table 3 we note that the median annual salary of $35,210 in Scranton--Wilkes-Barre is in the middle of salary range for customer service representatives in state of Pennsylvania. In comparison, the annual salary of customer service representatives in Scranton--Wilkes-Barre is 11.4 percent (11.4%) lower than that in the highest paying Philadelphia-Camden-Wilmington and 20.1 percent (20.1%) higher than that in the lowest paying East Central Pennsylvania nonmetropolitan area.