The average annual salaries for customer service representatives in the state of Pennsylvania are shown in Table 1. The comparison of the salary statistics of customer service representatives among Pennsylvania cities is shown in Table 2. The salary statistics are based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile bracket | Average annual salary |
|---|---|
| 10th Percentile Wage | $27,110 |
| 25th Percentile Wage | $31,410 |
| 50th Percentile Wage | $37,700 |
| 75th Percentile Wage | $47,590 |
| 90th Percentile Wage | $60,420 |
Table 1 shows the average annual salary for customer service representatives in Pennsylvania in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $60,420. The median (50th percentile) annual salary is $37,700. The average annual salary for the bottom 10 percent is $27,110.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2022.
| Year | Median Salary | Yearly Growth | 10-Year Growth |
|---|---|---|---|
| 2022 | $37,700 | 1.64% | 17.19% |
| 2021 | $37,080 | 1.91% | - |
| 2020 | $36,370 | 3.08% | - |
| 2019 | $35,250 | 1.33% | - |
| 2018 | $34,780 | 2.24% | - |
| 2017 | $34,000 | 2.50% | - |
| 2016 | $33,150 | 2.02% | - |
| 2015 | $32,480 | 0.89% | - |
| 2014 | $32,190 | 1.65% | - |
| 2013 | $31,660 | 1.39% | - |
| 2012 | $31,220 | - | - |
Table 3 shows the median annual salary of customer service representatives in some Pennsylvania cities and metropolitan areas. We note that the median annual salary of customer service representatives in state of Pennsylvania ranges from $28,130 to $39,760. The highest paying area for customer service representatives in Pennsylvania is Philadelphia-Camden-Wilmington with a median annual salary of $39,760. The second highest paying city/area in Pennsylvania State is Lancaster (mean annual salary $38,000). The lowest paying area is East Central Pennsylvania nonmetropolitan area with a median annual salary of $28,130.